Frequently asked questions.

Where is Buster and Coco located?

I’m located in Australia in a little country town where everyone (or just about) knows your name. Mortlake, Victoria.

Gift wrapping is available

Here's the good news, I offer gift wrapping. Oh how I love to wrap pretty parcels. Gifts will be wrapped in the Buster & Coco's colours of red, black and/or white. It will look fabulous! So just select gift wrapping at check out.


If you would like me to ship this item direct to your gift recipient please let me know in the notes to seller field when ordering. If that's the case I can include a complimentary gift card also, so let me know what message you'd like to convey .

If you'd prefer no gift wrapping no problems, your item will still be sent to you beautifully presented.

Are you local to Mortlake (Vic), Warrnambool or nearby area?

If you're local to Mortlake or surrounding area and personally known to me, enter the coupon FREEPICKUP (all one word, no spaces) on check out and you can dodge the postage fee and arrange pick up directly from me. Just send me a message with your order and we'll arrange a time and date. Let's get ready to rendezvous!!

How long will my package take to arrive?

With shipping, nothing is guaranteed, except that I’ll get your purchases in the post ASAP after ordering. Then it’s in the hands of the various postal services. So bear that in mind when you’re making your purchase.


Australia Post indicates estimated delivery times:
♦️ Within Victoria can take up to 5 business days depending on if city/rural.
♦️ Within Australia up to 6 business days between capital cities, then there would be extra days dependent on how rural.
♦️ International 13+ business days but then we’re at the mercy of delays, weather and disruptions across the world and Customs clearance and then of course USPS, Canada Post, Royal Mail, NZ Post etc. delivery times once it’s hit their shores depending on how rural the package is being sent.

So please consider when ordering I have no control over the shipping times once the parcel is in the mail. If you have any concerns please check the tracking which will be provided to you.

Shipping

Customs and Import Tax: Any customs fees, taxes and/or duty fees will be the responsibility of the buyer, so please make sure you are aware of your county's rules in this regard. I am not responsible for delays due to customs.

Postage when buying multiple items

At times when you check out with multiple items in your cart (firstly thank you for that!!), the check out process may duplicate the postage paid.

Never fear, if this happens, any over payment of postage incurred when sending your item will be refunded to the nearest dollar when I'm processing your order.